PixProof support

Get help

Email info@liquidmonks.com. Include your store's .myshopify.com address and what you were doing. We reply within five business days.

Common questions

What does PixProof check? Every product image in your store, against Google Merchant Center's image requirements: size, format, and whether it is square. It lists what fails and what is only a recommendation.

Will it change my images without asking? No. Every run starts as a preview. Nothing in your store changes until you confirm a live fix.

What happens to my original images? Before PixProof replaces an image, it saves the original. You can undo any fix, or a whole batch, and the exact original goes back into the same product image, with its original file name and alt text.

Does undo cost a fix from my plan? No. Undo is never counted and works on every plan, including Free.

Will it redo an image I undid? No. An image you undid stays as you left it.

Do product variants keep their images? Yes. PixProof replaces the file inside the existing product image, so the image keeps its place in the gallery and every variant that uses it keeps pointing to it.

Which formats does it produce? JPEG by default. It keeps PNG and WebP where they are already fine and converts formats Google does not accept.

Can I stop PixProof touching some images? Yes. PixProof only fixes the images you choose on the Images to fix screen. Leave an image unticked and it is not changed.

What happens if I uninstall? PixProof's access to your store ends at once. All your data, including saved originals, is deleted within 30 days. Undo any fixes you want reversed before you uninstall.

Does PixProof see my customers or orders? No. It asks Shopify only for permission to manage products and files.